With over 60 years collective experience within the photographic service industry, CPES is a well established, independent photographic repair company, carrying out repairs on all the top brand digital and 35mm cameras, camcorders and iPads.

As well as camera repairs CPES also offer a refurbishment facility and operate a electrical helpline including set up procedures within the CPES group. We operate throughout the UK and Europe.

CPES is based in Staffordshire, our team of experienced technicians are fully trained in repairs to digital cameras, camcorders (all formats), 35mm and medium format cameras, binoculars, lenses and iPads.

These are just some of the top brand cameras that CPES repair:
Sony, Fuji, JVC, Panasonic, Nikon, Pentax, Hitachi, Canon, Samsung, Olympus - plus many more.

Track and trace

Combined Photographic & Electronic Services (Europe) Limited
(CPES Europe Ltd)
Unit 87 Bedford Street, Shelton, Stoke on Trent
Staffordshire ST1 4PZ

Click here for map/directions

Opening hours
Monday - Friday 09.30-17.00
Out of hours answer phone

Tel/fax: 01782 261286
Email:
service@cpes-europe.co.uk
refurbishment@cpes-europe.co.uk
helpline@cpes-europe.co.uk

Listed below are some of the questions we often get asked.

Q. How should I send my camera to you?
A. We recommend you send your repair to us in a securely packaged plain box via Royal Mail Special delivery. This service is guaranteed next day delivery. Royal mail delivery can also be traced using the Royal Mail information line or website.

Q. How long will it take to complete a repair?
A. We process all repairs on the day of arrival and produce a
FREE OF CHARGE estimate (if required) within 5 days of arrival.
All repairs are logged on to the CPES database and a fully trained technician will assess the repair, generating a customer
service report.
Repairs are generally completed within 10 days of the receipt of customer instructions, provided that any spares required to complete the repair are available.

Q. How long is the repair guarantee?
A. All Digital cameras repaired are guaranteed for six months from the date of completion and Digital Camcorders are guaranteed for three months from the date of completion. The warranty on repairs covers labour and parts fitted during repair.
In all cases the guarantee shall be void if the item repaired by us has suffered misuse, neglect or repair/damage by third party during the guarantee period.

Q. How much is a repair likely to cost?
A. Each repair is individually assessed and a FREE OF CHARGE estimate is produced within 5 days of receipt for customers requiring a costing before any work is carried out, in all cases we reserve the right to re-estimate any repair if further parts are required.
All estimates are FREE OF CHARGE except for return carriage and insurance when a repair estimate is refused.

Q. Is my Digital Camera/Camcorder worth repairing?
A. In the majority of cases a repair can be justified on a piece of equipment, which you know and have confidence in except equipment which has suffered major liquid contamination or impact.

Q. What make of Camera and Camcorder do you repair?
A. We repair all major brands of Camera, Camcorder equipment and lenses.

IPOD REPAIR We can carry out all repairs to most generation IPODs call or email for more information.
IPOD TOUCH, IPHONE, IPAD & IPAD MINI SCREEN REPAIR Email for more information.